Quality vs. Cost - weighing up the cost

We recently received a call from a customer advising us that his 2 x 100 Watt KC Spotlights stopped working.
 
As KC offer a 23 Year Warranty, we were more than happy to assist with the issue, but as both lights stopped working we asked a few questions prior to having the customer send them back to us.
 
We asked the customer to check a few things with a volt meter – is there power at both positive cables to the lights, is there power to the relay, to the switch and the fuse? We tracked the issue down to no power coming through the relay.
 
So we asked the customer to bypass the relay and see if the lights worked, sure enough both lights powered up ok.
 
So the problem was tracked to the relay, the next question being was it a KC Hilites wiring kit? The answer was a $20 kit from the Internet.
 

A quick trip to the Auto Shop, a quality relay installed and the lights were back in action.  We asked if the relay could be sent to us and when we received the relay, we realised that the component had failed in the coil which allows power to create a magnetic field and operate the on-off portion of the relay.
 
With the KC Hilites Wiring Kits, they use quality components for longevity and high performance for the customer to ensure your lights won’t let you down. KC ensure that the voltage and current required to operate the lights are suited to the wiring kits they supply.
 
So next time your thinking about buying a wiring kit, consider if the quality vs the cost of the kit will serve you well in a remote location, at night when your lights fail.
 
4x4 Hub!

---